Patient Forms & Policies
Please review our office policies below before your first visit at Willow Dental Group.
Before your visit to Willow Dental Group in Fresno, CA, please review our office policies. We ask every patient for a commitment to two simple policies — our appointment policy and our financial arrangement policy — so we can provide the best care possible. Ready to get started? Request an appointment or call (559) 434-1088.
Our Policies
We strongly believe in the quality and excellence of our work and professional efforts, and we therefore ask you to read this section carefully. In order to provide you with the best care possible, we ask for your commitment in regards to the following policies.
Commitment to Appointment Policy
An appointment in our schedule is a bond of trust that we will be here to serve you and you will be present for treatment. Our office policy is firm in this regard, and we will not tolerate frequent cancellations or constant short-notice changes. In fact, if you don’t provide a minimum of 24-48 hours notice prior to your appointment time, you may be charged a minimum of $75 missed appointment fee and up to the entire appointment fee to compensate our providers for their time.
Commitment to Financial Arrangement Policy
We believe we have the responsibility to use the best professional care, skill, and judgment in planning and delivering your dental treatment. Your payment reimburses us for our services, materials, time and investment. We believe that we have the responsibility to deliver excellence and professionalism in a caring environment where our patients feel as if they are part of our family. We foster relationships with our patients built on mutual trust. We appreciate you fulfilling your part of the arrangement by attending your scheduled appointments, completing your prescribed treatment, and providing payment in full where applicable. By signing the policies form below, you are indicating that after all fees are properly explained to you that you agree to fulfill your financial commitment to our office promptly and completely.
Frequently Asked Questions
What is your appointment cancellation policy?
An appointment in our schedule is a bond of trust. If you do not provide a minimum of 24–48 hours notice prior to your appointment time, you may be charged a minimum $75 missed-appointment fee, and up to the entire appointment fee, to compensate our providers for their time. The office does not tolerate frequent cancellations or constant short-notice changes.
What policies do I need to review before my first visit?
We ask every patient for a commitment to two simple policies — our Commitment to Appointment Policy and our Commitment to Financial Arrangement Policy — so that we can provide the best care possible. Please read both carefully before your visit.
What does the financial arrangement policy involve?
It asks you to fulfill your part of the arrangement by attending your scheduled appointments, completing your prescribed treatment, and providing payment in full where applicable. By signing the policies form, you agree — after all fees are properly explained to you — to fulfill your financial commitment promptly and completely. You can review payment methods on our financial considerations page.
How do I get started as a new patient?
Once you have reviewed the policies above, simply request an appointment online or call (559) 434-1088, and our team will help you schedule your first visit.